Export Conversations

Export your chatbot conversations to CSV format for analysis, reporting, or record-keeping. Download all conversations and messages from any of your chatbots with just a few clicks.

💡 Exported files contain all conversation data including messages, timestamps, and lead information if collected.

How to Export Conversations

Follow these simple steps to export your conversation data:

Select your chatbot - Choose the chatbot you want to export conversations from
Navigate to Conversations - Go to the Conversations section in your dashboard
Click the export button - Look for the ⬇️ (download) icon above the conversation list
Choose timeframe - Select your desired date range:
- All time - Export all conversations
- Specific month - Export conversations from a particular month
Download - Click "Export" to generate and download your CSV file

What's Included in the Export

Your CSV export contains comprehensive conversation data:

Conversation details - ID, start time, and duration
All messages - Complete message history with timestamps
Lead information - Name, email, and phone (if collected)
User data - Visitor information and session details
Metadata - Source, device type, and location data

Export Options

Timeframe Selection

Choose the date range that best fits your needs:

All time - Perfect for comprehensive analysis or data migration
Monthly exports - Ideal for regular reporting or periodic reviews

File Format

Conversations are exported as CSV (Comma-Separated Values) files, which can be opened in:

Excel or Google Sheets for analysis
Database software for storage
Analytics tools for reporting
Any text editor for quick viewing

Best Practices

Regular exports - Set up a routine to export data monthly for consistent record-keeping
Secure storage - Store exported files securely as they contain customer conversation data
Data analysis - Use exported data to identify common questions and improve your chatbot
Backup purposes - Keep exports as backups of your conversation history

Troubleshooting

If you encounter any issues:

Large exports - For chatbots with many conversations, try exporting by month instead of all time
Download problems - Check your browser's download settings and ensure pop-ups are allowed
Empty exports - Verify that your selected timeframe contains conversations